Xyaat is coming soon…

Stay tuned….

Learning, sharing, making a difference

This has been the first of the two weeks we came to the Yucatan Peninsula, and from the first moment we got here our World Heritage Alliance Employee Program has been full of energy and dedication. We couldn’t select a better team than our Fab Five, as I call them; Megan, Janice, Olger, Josh and Dustin are a perfect sample of what Expedia is all about . So energetic, positive and smart and with the soul needed for this program’s goal: to make a difference in the community of Sian Ka’an. Our first time together as a team was Sunday night,  we met for dinner with “Don Julio” from the UN who has worked with Maya communities for the last 10 years. He spoke about his experiences and recommendations  which included to keep a “sack of humor” during our two weeks experience… His words were very inspiring, reminding us to be happy at all times. Then on Monday we had our introduction to Sian Ka’an… a 6 hr tour around the biosphere. At night we were invited to a dinner downtown Tulum. Close to 40 members of the community came to welcome us.

Tuesday meeting with CTSK and talked about our projects. We had to speak English and Spanish simultaneously so that we were able to communicate. It’s amazing to see the interest from all the people who attended….

Punta Allen – Day 3: New Products and The Reunion (6/22/2006)

Another good night sleep.  I could get used to waking up to the sound of the ocean.

The first tour today is was for the fish trolling or deep sea fishing tour.  Janice has a great description of the tour in her blog entries so I will not get into much detail here.  After catching our first Mahi-Mahi (Yes Janice, mine was smaller! J) we had to take a seasick Janice back to shore.  I went back out for another try and managed to catch a decent size barracuda.  All fish were returned to the sea in accordance with the environmentally friendly catch-and-release nature of the operation.

Fish Trolling with the Professionals

Next we tried the kayaking tour through the canals and water ways of the bay among mangroves and in the vicinity of Bird
Island.  Gerardo, our guide, was eager to get our impressions on the tour and improve on it.  I really can’t see how he can improve.  This tour, as the others so far, proves to be well organized, informative, professional and thorough.  I only see that they may need better equipment and perhaps ways to store the kayaks in the point of destination.

Still Life with Kayaks and Mangrove

The kayaks allow us to get in areas that boats would not and soon we navigate through mangrove tunnels trying to spot animals and, hopefully, a boa or even the rare manatee.  The tour is not strenuous and I could see families enjoying something like this as well as avid kayakers.I really feel the need to sit down with someone at CTSK to see their cost structure in order to help out with the pricing strategy.

Doña Irma and I – she’s a huggable person. J

Late that afternoon, we head back to Tulum.  I’m exhausted!  You would think that this is all fun and games.  And it is to a point.  But after four days of getting up early, rushing out to meetings, taking off on tours for the entire day and coming together at the end of the day to debrief, discuss and plan next steps… your body and mind begin to feel it!  So I sleep for most of the trajectory back to Tulum in spite of the bumpy road.  We arrive at Maya Tankah early evening covered in sweat, salt and dust… a picture out of some adventure show.  Janice and I agree that a shower is in order before anything else and, unfortunately, because of some misunderstanding we miss a conference call with Laura and the team scheduled for that evening.

It feels good to be back together with team (all but Dustin who is touring the peninsula on a sales trip).  I feel we are growing into a cohesive group learning to work as parts of a whole.  We meet and discuss our parts… there are many questions on the table but we can see that something is starting to take shape.

Punta Allen – Day 2: Jaguars, barracudas and – oh yes – more mosquitoes!!! (6/21/2006)

Punta Allen – Day 2: Jaguars, barracudas and – oh yes – more mosquitoes!!! (6/21/2006)

The morning is hot from the beginning.  Amazingly enough I slept better in our rustic quarters than in the air-conditioned comfort of the hotel in Tulum.  But I discover that Dustin has hardly slept at all and spent the night pacing the room trying not to suffocate or get devoured by mosquitoes (so much for the magic incense!).  Apparently, having slept near the window saved me from an uncomfortable night.  Still, I feel like a kid in adventure land! 

The sands of Punta Allen 

I need to train for the Seafair Marathon taking place on July 09 back in Bellevue, so I force myself out of bed, spray myself in a toxic cloud of mosquito repellent and get out to start an 80 minute jog.  I’m skipping a fly-fishing class that our guide, Gerardo, is conducting at 7 a.m. so that I get a chance to train.  The first 10 minutes go well and the heat is not unbearable.  But then I get on the road that leads to Tulum and the mosquitoes discover that I missed a big spot when I sprayed repellent: my back.  They are relentless and attack my back from all points.  The only thing I can do to keep them somewhat at bay is to run faster.  I stop to tie my shoelace and feel bombarded by needles.  The thought running through my head: why didn’t I take that malaria shot when I could!!!  I try to make the most of the run and try to put my mind on something other than the stupid blood suckers.  It is then that I start noticing tracks.  Thousands of crab tracks mark the ground, then some that are unmistakably birds.  Later I find pizote (or coati) tracks – a tropical cousin of the raccoons – and finally a big set of jaguar tracks (now I have definitely forgotten the mosquitoes… well… almost!).  My friends “escort” me all the way down to my palapa.  In the mirror my back looks like it has been sand blasted.  The mind keeps chanting “malaria” and “dengue” like a broken record.

I rush to shower and meet my team for an early meeting with town representatives to be introduced and hear their views on our project.  The same concern keeps surfacing in most of our conversations: the need to bring levels and types of visitors who will not disrupt the balance of the local population and their environment.  Many of these people have lived here long enough to remember what Playa del Carmen used to look like before it was developed.  In time they have seen the claw of development closing around them and threatening their way of life and traditions.  They have also experienced recently the exploitation by foreigners without scruples representing themselves as good Samaritans ready to help their cause, only to disappear one day with the earnings of the co-ops.  Naturally these people seem suspicious at times of a big foreign corporation showing up to partner with them and requiring no share whatsoever of the profits.  Wouldn’t you?

Our first tour today is to Bird Island, a fantastic heaven on a mangrove islet.  Frigate birds cover the tops of the mangroves and our guide shows us how to distinguish the young ones by the white color that still covers most of their bodies – since by size they seem adults to my untrained eye.  Adults hover above the waters of the bay and over the mangrove.  To stay cool in their nests in the heat of the day, the young birds (who still can’t fly) open up their wings creating a draft around their bodies.  These birds fish in a similar fashion as pelicans spotting their prey from above.  But unlike pelicans, frigate birds don’t dive to catch the fish, they elegantly glide above the water surface and pick up the fish in one swift movement.  In that way, they keep their delicate feathers from getting damaged by the salty waters of the ocean.  Other kinds of birds cohabitate with the frigate birds and it’s hard for me to keep track of their names.  But watching the birds fly by as we float around the islands is mesmerizing.

After Bird Island we go out to the coral reef for a snorkeling expedition.  It’s bumpy and I get to the front of the boat to enjoy the “roller coaster” ride.  After tumbling around for a few minutes I realize it’s not such a good idea and return to the safety of my seat.  We get to the coral reef area and I’m a little apprehensive since this is my first try at snorkeling and I’ve heard that the infamous barracudas abound in the area.  It’s because of barracudas that we need to take off anything that shines since barracudas are attracted to the glitter (off with the rings and the watch!!!).  Our guide Marco is an experienced diver who really knows the trade.  He directs the tour in a very professional manner and puts my mind at ease to see how well prepared he is.  He also gives us instructions on how to communicate and behave in the water.  He is also very protective of the reef and tells us that under no circumstance should we touch the coral.  The touch of a finger – he tells us – could damage an area of the reef that would take a thousand years to recover.  As if that wasn’t enough, he shows us a scar on his stomach caused by a kind of stinging coral.  (Note to self: touching coral = very bad!)  For safety and to avoid the temptation to dive down to see the coral closely, we wear life vests.

As soon as we dive we are surrounded by a surreal world.  We are in 10 feet deep waters and the sun light shines all the way down to the white sand bottom.  Brightly colored fish swim everywhere and the coral adds even more life to the scene.  Marco starts to point out the main features of the marine fauna we encounter.  Soon enough we encounter our first barracuda swimming our way.  They swim with their mouths open showing plenty of needle-like teeth.  My heart starts pounding but with a quick movement the barracuda suddenly changes course and swims away.  Other barracudas we find do the same thing apparently afraid of us.  Phew!!!  The rest of the swim is fantastic and I see that both Dustin and Janice are also calmly enjoying the experience.

 

Barracuda bait

Reluctantly we end our snorkeling tour and head back to shore.  On the way we spot dolphins and slow down for a better look.  Some other tour guide is there with a group of tourists and he irresponsibly not only allows a tourist to jump in the waters but also starts dragging her by the arm along side the boat.  Marco looks irritated and he explains how he could never allow that.  Dolphins are known to be very docile creatures by nature but these are also wild dolphins.  They could be protective and hurt someone who tries to approach them.  Besides dragging a person along a propeller boat is obviously a bad idea.  I test Marco and ask him – what if I really like dolphins and decide to jump right now?  His answer is direct and to the point: “I would get you out of the water and it would be the end of the tour for all of you.”  I really respect that!

 

Dolphins

We get to shore and have another delicious meal cooked by doña Irma.  Then it’s time for fly fishing.  I haven’t gotten the training so I will just go along for a look.  Janice and Dustin each is lead by a guide in some very shallow waters of the bay.  I’m not much of a fisherman, but I can see how someone would enjoy the quiet relaxation offered by this sport.  I stand alone far from the two groups so I don’t disturb the waters.  Fish keep swimming by and I even spot several small sting rays.  One of them calmly swims around me and settles in the sand no more than three feet from me.  The tour ends with no catches to speak of… well, Janice did manage to hook the back of her shorts a couple of times.

Dustin goes back to Tulum that afternoon and Janice and I stay behind to try out a couple new ideas for tours: Kayaking and Fish Trolling.  We meet in the evening to discuss our impressions so far and to begin creating a plan for our section of the project.Tonight I move to a different “cabin”.  I have the privilege to sleep in the “Little Titanic”.  A 30-plus feet boat on top of which the hotel owner built a “cabina” complete with a roomy bathroom.

 

Mosquito nets in the Little Titanic

 

The one and only Little Titanic

- Olger

Punta Allen – A Product Named Paradise (6/20/2006)

Janice, Dustin and I came to Punta Allen to try some of the “products” offered here.  It still sounds strange to call these tours a product.  It’s almost irreverent!

We left Tulum in the afternoon of the 20^th to travel south on a tongue of land that at times seems no wider than 50 feet with the Caribbean to our left and the waters of Bahia de la Ascención to our right.  The bumpy van ride took about 1 1/2 hours on a dirt road once wiped out by Hurricane Wilma and now rebuilt almost entirely.

Punta Allen actually sits on an island (at its southern-most point) connected to the mainland by a short bridge.  The town still gets its electricity from generators and we were warned that there would be no power between midnight and 6 a.m.  Considering that when there is no power there is no running water either, that could prove challenging.  But hey… a bag full of good humor!

When we finally arrived at Punta Allen we couldn’t believe our eyes.  This is a rustic town kissed by the most pristine ocean waters I have ever seen.  Palapas, traditional homes made out of wood walls and topped with grass or palm roofs, intermix with more contemporary cinder block constructions, a little church awaits with its doors wide open, a restaurant painted in bright purples and oranges seems closed for the season.  The town exudes a welcoming and relaxing air. 

 

Traditional Palapa

Palapa Penthouse

Colorful Restaurant

A Cozy Church

Our accommodations are palapas sitting on stilts above the ground which keeps some creeters out and allows for a more steady flow of air to keep the inside cool.  Oh yes… no air conditioning here!  Mosquito nets drape our beds and the rooms come equipped with matches, candles and citronella incense… we’re definitely in “mosquito land.”  It’s exciting to be here!

Sunset in Punta Allen

After a delicious dinner prepared by a charming sweet woman named doña Irma, we headed back to our rooms to turn in for the night.  The rooms are hot even at night and the welcome breeze is hardly enough to keep us cool.  I write a little in my journal and then get to bed after fighting with the incense to figure out how to keep it from burning the place down.

- Olger

It’s a wrap…

Well, I’ve been back for two days now.  I can’t get over what an incredible two weeks we had in Mexico.  We were able to help CTSK make a lot of improvements on their website, help them develop future product offerings and help them start to build relationships with more hotels.

All of this while working with an incredibly talented group of people from Expedia, Inc.  What a great opportunity to get to know some of the really smart, cool people within our company that I wouldn’t normally work with!  Not only that, but it was great to get to meet Kate and Art from the UN and all the really fantastic people at CTSK.

We’ve still got some wrapping up to do – mainly to ensure that we are able to learn from our experiences and apply them to future trips, but also to tie up some loose ends with our recommendations.

All in all, despite some of the bumps along the way (mainly the whole no power/water thing), the trip was a fantastic success and I hope the rest of the group enjoyed working with me as much as I enjoyed working with them. 

Megank

Time Out for Fun!

Just two more nights left, and today Team Relationship Management brought the WHA/CTSK roadshow to Xcaret, which is just 30-something kilometers above of Tulum. The original plan was for a collation of those willing to get up at daybreak (Megan, Olger, Art from the UN and myself) to spend an hour snorkeling the reef in front of Maya T, then the snorklers would be joined by a collation of those who wanted more sleep (Janice), we’d all have a quick breakfast to be followed by a work-filled morning, then in the afternoon we’d all drive to Xcaret. But the Mayan gods of Power and Plumping had other ideas. Megan, Olger, Art (from the UN) and I did venture out into the morning’s rather choppy incarnation of the sea, and despite much lower visibility due to kicked up sediments, we did see a lot of fish (very Finding Nemo). But when we returned to shore, intending to move on to the next step of our plan we were stymied. At first I thought it was just the poolside shower that was having trouble – when I turned the handle all I got from the showerhead was a sad, dwindling hiss. In my room I quickly confirmed (by skidding across floor tiles that turn slick with condensation whenever A/C, which is otherwise constantly running, turns off) that Maya T was without power (again). Ever stalwart, unswayable and maniacally focused on being productive, Teams Product Dev and Web Site packed our laptops and Jeeped to the CTSK office in Tulum, determined to make headway on our various deliverables. What dedication!

Olger and I worked through the morning, but, with a final presentation pending the next day, there was still more work to be done. So rather than break for Xcaret as a group, we decided to divide and conquer. Olger and I (safely, obeying all traffic laws to the best of our knowledge) sped up the highway, and pulled into the Xcaret parking lot with minutes to spare; the CTSK van had also just arrived – this would be the first time they’d see the presentation that 2 of CTSK’s members, Manuel (Sales) and Pastor (Tour Guide) had been part of for the last few days at various locations around Mexico. After spending most of the last two weeks in our rustic accommodations, walking down Xcaret’s spacious, nearly elegant and completely air-conditioned hall was almost too much for me an Olger. While we definitely weren’t “roughing it” in Tulum, it had been a while since we’d been anywhere so refined.

The presentation was in a long auditorium, and it was packed with representatives from local hotels, tour companies – mainly Best Day (who were consistently supportive of WHA while we were down there, in a number of ways — thanks Best Day!), and others. I’d guess the total attendance was around 100, and Laura later told me that other audiences they’d addressed were around the same size — clearly these roadshows were the most contact with their industry that CTSK had ever had, and it was also clear that this sort of exposure would be one of the most important outcomes of the program. These roadshows were going to drive business. (And looking around the room, I got nervous about the website, wishing it could be finished before all these people left the presentation and went online to find out more…)

The end of the presentation also marked the end and realization of a tremendous amount of work for the WHA team. To celebrate, the group of us (Olger and I, now reunited with Laura, Kate from the UN, and new NGO friends) drove north to Playa del Carmen, where Janice, Megan and Dustin (who’d drive back to Tulum that afternoon to add his thoughts to the presentation material for the next day) would meet us. Without going into too much detail, because this is already a long post, and because, as I learned, “What happens in Playa del Carmen stays in Las Vegas”, here are some bulleted highlights:

1. Debriefing, recapping and tequila on the Hotel Deseo, while lighting flashed in cloud masses rolling in from the Caribbean

   

2. Dinner at Yaxche where, at a table of 16 (more?)
   
3. Didn’t it seem like all servers wanted to wait on Laura.
   
4. Wonderful speeches at dinner from Laura, Janice and Olger, capturing and expressing a lot of the emotion we all felt about the experience.
   
5. More tequila
   
6. Dancing at the Blue Parrot beach club
   
7. “Tacos para todos!” – Greg Custer

Did you miss us?

Hi there!  Long time no blog.  There are no excuses for this, I know, but let me give it a shot anyway.  We’ve had problems with the wordpress site, they seem to do maintenance fairly often.  Add to that the fact that the electricity and water have gone out three times now in our hotel and I’m sure you can imagine some of the challenges we’re facing.

Yesterday morning (early - 6am!) Janice, Olger and I went on the bird watching tour that CTSK offers.  It was really great, especially because our guide, Alberto has a fantastic ability to recognize the birds by their calls alone.   Before we started the bird tour, though, we met a local shaman (actually, I think we woke him up).  He just moved to the house he’s living in and he’s trying to start a botanical garden with all the medicinal plants they use.  He showed us some of the plants and what they’re used for, then showed us some of the medicines he makes from them.

After meeting Don Domaso we started the birdwatching tour in the Muyil archeological zone.  Soon after we started it started to rain.  Lots.  So we hid out in one of the ruins up on a pyramid and watched the rain.  Luckily, it only rained for about 10 minutes so we were able to continue on with the tour.  The most incredible bird we saw was this one: http://en.wikipedia.org/wiki/Motmot.

After we finished the bird tour, we took the boat to monkey island to talk about a tour they’re thinking of doing.  They would like to build a botanical garden and butterfly farm in this stand of jungle that is in the middle of the mangrove swamps on the edge of the savanah.

We arrived back at the hotel around 11:45 and were starving.  We worked for a few minutes and then came into Tulum for lunch.  We were really looking forward to going back to the hotel, working straight through to dinner and really starting to wrap up the presentation for Friday and documentation for the project.  However, when we arrived a the hotel there was no electricity or water.  It never would have occurred to me to select a hotel based on whether or not they have their own generator, but it turns out this would be a good criteria to use.  Anyway, I called the desk to find out what was going on and when it would be fixed and was happily told it would be fixed sometime that day.  So we all gathered our things and headed into Tulum to the CTSK office to work.  This allowed us to get some of our work done, but there are too many of us to really work here successfully given the number of ethernet connections.  Anyway, that’s why we’re behind on the blog. 

Josh and I have made a lot of progress on the CTSK website (http://www.siankaantours.org.  He’s been working on a new design and templates as a short-term fix that will unify their pages and make the information more accessible.  We’ve been working with Paulina and Cristian in the CTSK office to convert all of the pages to the new look and feel.  I’ve been doing a lot of translating, which has been interesting because I realize I didn’t know any computer words in Spanish!  They’re both completely new at doing HTML, so it is taking some time, but they’re picking it up quickly.  If I had this program to do over again, I might organize some sort of web development class in addition to the work Josh and I have been focusing on for the site.We’ve also been working on the spec for the longer term wholesale redesign of their site and the report for the entire program.  We’re almost done (a good sign since we’re leaving the day after tomorrow!)

This morning before the electricity went out we went snorkeling in front of the hotel, so I would really love to remove all the salt with a shower.  Guess I’m gonna have to wait for that.  We’re trying to get things wrapped up so we can meet Laura, Dustin and folks in Xcaret for the final presentation they’re doing for the hotels, then tomorrow we have wrap up meetings all day.

megank

Homestretch

Finally we’ve got something to show. A lot of things to show, actually. I’ve spent the last couple days squaring up the code of one of CTSKs designs, and creating page templates. With Megan translating we were able to show our CTSK team how to clone the templates and add the appropriate content to the pages. Now, about 70% of the site is looking much more professional than before, and the last 30% shouldn’t be far behind.

Tomorrow we’re presenting our outline for where the CTSK site could go in the future. Early in the process I drafted a site maps and some wireframes, and though I hoped to create some mockups of a revised homepage, our focus on tidying the current site just didn’t leave me enough time. Hotwire UI Team to the rescue! I’d been keeping my team looped in about the project, and I guess they got sick of listening to me whine about the time constraints, because Tuesday morning my manager, Ryan Sims, emailed that our rockstar visual designer, Virnard Magpantay, had some cycles to spare. I bundled up all the CTSK links and collateral I could find, plus an extremely rough wireframe of the homepage, and sent it off. Bada-bing bada-bang, and at the end of the day Virnard fires back a design that everyone agrees is awesome. Ryan asked why we couldn’t have Virnard here, too. Aside from the fact that he’s not a huge fan of Mexican food, I think it would be great. Maybe the next one?

The power’s been down at our hotel, so we’re working out of the CTSK office in Tulum. Every now and then the air in our office at Hotwire goes down. The office gets warm and stuffy, and I’m usually the first one to email our facilities team. Well, not after this week. Warm and stuffy is nothing. I’m sitting just 8-inches from a floor fan today, and beads of sweat are still rolling down my back. It’s been a good lesson in how much we all take for granted those little creature comforts of home, and we all keep reminding ourselves of the advice Julio gave us on our first night here—always carry a big bag and keep if filled with good humor.

View from Observation Deck @ CESIAK’s Hotel 

It’s a process, people…

I'm a thousand times more comfortable with our current plan for the web project than I was when I hit the ground last week. The initial thinking was basically crazy—Megan and I were going to try to cobble together a development team from any and all resources on hand. That would've meant Megan coding, the Biz Dev Duo writing copy, and Dustin comping in Photoshop. We'd have to draft the hotel staff as well, putting the Chef in charge of QA, the Front Desk would take on the project management, the Concierge would direct the creative. The bartender we wouldn't move, he'd be fine right where he is… What we're doing instead—focusing on gathering requirements and developing schematics—makes a lot more sense.

 

Yesterday Megan and I met with Fernando, Paulina and Christian at the CTSK office and laid it out for them. Developing a new design for CTSK requires a pretty specific skill set, one they don't have in their office, but part of the program's objective is to enable them towards working independently. It doesn't make sense for them to become fluent at coding—their business is tours, and the web is just a tool to that ends. But they do want the ability to update their message, and keep their product descriptions current. The current site suffers from Multiple Personality Design Disorder—there are 3 very different look and feels, and new visitors probably get quite confused. We decided to help them address this more urgent issue by aligning around one of the 3 designs (we opted for the design that had already been applied to the most pages). I did a couple quick comps of how the other 2 variants could look after applying what we chose as the primary design, and basically said, "Make the other pages look like this." Paulina and Christian are both pretty new to HTML, but they both have been studying on their own, and are eager to learn more.

In other news, it rained last night, and it's ridiculously humid this morning.